Frequently Asked Questions – Headturners, Sandwich
WHERE IS HEADTURNERS?
We're on the first floor at 5 Harnet Street, Sandwich, Kent CT13 9ES, in a 400-year-old building in the town centre.
HOW DO I BOOK?
Book online through our booking page, or call us on 01304 620455. We're rated 4.9 stars from over 220 Google reviews.
WHAT ARE YOUR OPENING HOURS?
Monday, Tuesday, Thursday and Friday 9am to 5:30pm. Wednesday and Saturday 9am to 5pm. Closed Sunday.
DO I NEED A SKIN TEST BEFORE A COLOUR?
Yes, if you're new to us or haven't had colour with us recently. The skin test is free, takes 15 minutes and must be done at least 48 hours before your colour appointment. You can book it online.
WHAT COLOUR PRODUCTS DO YOU USE?
We use L'Oréal Professional colour for all tints, highlights, balayage, toners and glosses.
DO YOU SPECIALISE IN BLONDES?
Yes. Highlights, balayage, root melts and toning are a big part of what we do, and our toners are included in our highlight packages.
WHAT IS A KERATIN BLOW DRY?
A smoothing treatment that reduces frizz and leaves hair glossy and easier to style for several weeks. A blow-dry is included.
WHY DO PRICES VARY BETWEEN STYLISTS?
Prices depend on the stylist's experience. Our senior stylists are Adele, Katy and Natalie. Diana is the owner, and Izzy is our graduate stylist, with lower prices.
DO YOU OFFER SENIOR PRICES?
Yes. Clients aged 65 and over get senior prices on cuts and blow-dries, Monday to Friday.
DO YOU CUT CHILDREN'S HAIR?
Yes, we cut girls' hair (under 12s), Monday to Friday, with a child's cut and blow-dry or a quick dry trim.
IS THE SALON ACCESSIBLE?
We are on the first floor, up a flight of stairs. Please call us if you need any help.
WHAT IS YOUR CANCELLATION POLICY?
We ask for at least 48 hours' notice to cancel or rearrange. Longer appointments may need a 50% booking fee when you book. The fee is lost if you cancel or change with less than 48 hours' notice, or don't attend. If a required patch test hasn't been done 48 hours before a colour appointment, we can't carry out the colour. We always consider exceptional circumstances.